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#468: [Amazon Connect #4] Anticipatory Customer Service with Artificial Intelligence and Machine Learning

AWS Podcast

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Machine Learning and Ai in Customer Experiences

Gartner predicts that by 20 22, 70 % of customer interactions will involve emerging techno logies. These technologies have the power to transform howusto s and organizations interact. Using intelligent, natural virtual assistance, ai powered voice and chat thoughts can improve efficiency while delivering positive customer experiences.

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