Missed Opportunities and Business Fumbles

This chapter examines the concept of incentives in the service industry and sports, particularly focusing on how tipping can diminish the motivation for excellence. It contrasts the demise of companies like Skype and Blockbuster to major sports missteps, highlighting the importance of adaptation and readiness in achieving success. The discussion also touches on the nostalgic decline of social media platforms like MySpace, reflecting on how strategic errors can lead to irrelevance.