The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Intercom on Product: The AI revolution and the future of customer service

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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The Speed of Technology

I worry a lot of people will assume it will be slower than it's going to be. I think the biggest one people come back to is, what about the humans or what about jobs? What about employment in the sector? We've seen figures, like AI could displace 300 million jobs in a year. It sounds like a very big number. But we're out of time when people can access this tech immediately. Chachi P has 100 million users already. That does not mean100 million people have somehow like automated away a load of jobs or whatever. The nature of say employment within the CS world for us changes rapidly. There'll be a kind of a tectonic shock to

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