Cris Sample (Head of Customer Success at Information Clearinghouse Inc) walks us through her career path where she navigated the work world and motherhood.
In this session she shares some of the behaviors and mindsets that prepared her for leadership, the biggest one being "Always focus on the customer". This thought process means that she is constantly working on how to make things better for customers, something that builds strong relationships and brings tremendous value to them.
Walking through how she coaches those in non-traditional roles to recognize the relevance of the skills they possess to giving advice on what to do in your new role, this podcast is jammed packed with information that will help you as you embrace your role as a new leader and will help rekindle the love of leading Customer Success for those who have been doing it for a while.
You can find Cris here
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