Managing High Performers: Pushers and Pullers | 9min snip from The Tim Ferriss Show

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#724: Claire Hughes Johnson — How to Take Responsibility for Your Life, Create Rules That Work, Stop Being a Victim, Set Strong Boundaries, and More

The Tim Ferriss Show

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CHAPTER

Managing High Performers: Pushers and Pullers

This chapter explores the intricacies of managing high-performing individuals, introducing a framework that categorizes them into 'pushers' and 'pullers.' Emphasizing personalized management strategies, it reflects on personal experiences, burnout prevention, and the importance of fostering a supportive work environment.

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Claire Hughes Johnson currently serves as a corporate officer and advisor for Stripe, a global technology company that builds economic infrastructure for the Internet. Claire previously served as Stripe’s chief operating officer from 2014 to 2021, helping grow the company from fewer than 200 employees to more than 6,000. Her book is Scaling People: Tactics for Management and Company Building.

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Timestamps for this episode are available below. Resources from this episode: https://tim.blog/2024/02/27/claire-hughes-johnson/

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Timestamps:

[00:00] Start

[07:51] Say the thing you think you cannot say.

[13:24] Detoxifying your left-hand column.

[19:59] Victim versus player.

[29:49] Recommended reading.

[36:53] The case for reading fiction.

[44:18] Crafting a working-with-me document.

[52:07] Make the implicit explicit.

[57:29] An Irish Goodbye.