Unleashing productivity: Learn how AI boosts customer service team productivity by 14%, according to Stanford and MIT researchers
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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Introduction
Inside Intercom talks about a new study on the impact of generative AI. Researchers at Stanford University and Massachusetts Institute of Technology looked at Fortune 500 tech support workers. It's the first time the impact of these tools on work has been measured outside of a lab setting. Des Trainer, co-founder of Intercom says humans will ultimately control the intelligence used by robots to solve customer problems.
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