Chris Voss: Never Split the Difference
FranklinCovey On Leadership
00:00
The Unknown Unknowns
Chris Voss: There are three types of information. Known knowns, known unknowns and unknown unknowns. He says if you just knew it, if they could trust you with it, if you could trust them with your hidden information, you guys can make a better deal. "A black swan method has been shown to work in every country owner"
Transcript
Play full episode
