Ep 139: Special Live Podcast: Is Post Purchase Your CLTV Secret Weapon?
Offcuts
00:00
Enhancing Post-Purchase Experiences
This chapter explores the operational dynamics of a customer service team, emphasizing the importance of specialized roles and the introduction of clienteling initiatives. It discusses strategies for managing peak periods and improving communication and trust with customers, particularly during high-demand times. The conversation also highlights the need for better workforce management tools and the impact of personalized strategies on customer retention and satisfaction.
Transcript
Play full episode
