Intro

Across Europe, postal services are grappling with declining letter volumes, amid a rise in digitalization. In Demark, where the decline has been particularly steep, the publicly-owned national postal service, PostNord, is bringing an end to 400 years of letter deliveries, to focus solely on parcels from 2026. And while a private firm will step into the gap, letters are a shrinking business. So as digitalization grows, do letters have a future? The BBC’s Adrienne Murray reports from the Danish capital with more details.