Workplace Scenarios π· Role Plays for Practical English [948]
Luke's ENGLISH Podcast - Learn British English with Luke Thompson
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Navigating Customer Service Conflicts
This chapter features a role-play scenario that highlights a customer service interaction involving a payment dispute. The speakers depict the conversation between a customer and cashier, illustrating communication strategies and conflict resolution techniques. They explore different responses to misunderstandings, emphasizing the importance of politeness and clarity in achieving an amicable resolution.
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Transcript
