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Ep161 – Steve Baxter (Partner – TEN13 VC) on capability, competitors & investing

The Startup Playbook Podcast

CHAPTER

The Importance of Customer Service Maps

When Tulsa launched Big Pond, that was an absolute death stare moment. It informs the bill of my politics that I would respect to how government should have known enterprise because it's in their own NBN, Ripper. Back then, we could actually collect a lot of information. You can't do this now because of Privacy, Goddamn Privacy Act. Unfortunately, between us, right? We had this central box called Spooky. Every log on, every computer on every access server, every modem sent all that log files. And they tore those in bounds since log messages apart and radius messages apart. They allocated each system of event to a user at a certain point in time. This is why

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