Quality vs. Productivity: The Sterile Processing Battle Royale
Beyond Clean Podcast
00:00
The Importance of Data in Quality Conversations
I think the data makes the conversations easier because it's not subjective. This is what happened. No, you talk to the employee to find out what the problem was. It wasn't blame oriented. But hopefully those conversations are, you can turn it around to the positive as well. You're not just calling in people that made a lot of mistakes. It's you did 3,000 trays and you had one quality event to the OR. We want zero.We'll say that every day. But we also realize there's a lot of opportunities to get every single tray right or wrong"
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