Putting the Customer First Culture in Your Restaurant

Danny Myer is the founder and chairman of shakshack, a national burgher chain with hundreds of outlets. Danny runs union squa hospitality group which has more than a dozen acclaimed restaurants in new york city. He's not just known for the food he serves, but for the hospitality culture he builds. So how does a staff of thousands keep up the commitment to great service? If you really, really want have the best customer experience, put your customers second.