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How Do You See Automated Responses?
We are responding automatically to a sub set of the questions we get already. And it should have been obvious in retrospect, that mams, and probably everyone else, hates interacting with news. I hate interrectin with menes. We went from a response rate of three % to about forty five percent. Now if the mum says, yes, that's great, and we close the ticket,. If she doesn't respond then that particular question gets a red flagg for the help dest to look at as a priority.