Introduction

The former CEO of Skype, Tony Bates has served in leadership roles at several of America’s best-known technology companies. Now the CEO of Genesys, a multibillion-dollar customer experience software business, Tony joins Adam to share his journey and best lessons learned along the way. Tony and Adam discuss a wide range of topics: personal and professional development, leadership, mentorship, customer centricity, the power of empathy, lessons from the former CEOs of Microsoft, Cisco, and eBay, and much more.