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Metrics of Success – Rik Higham on The Product Experience

The Product Experience

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How Do You Know if You're Measuring the Wrong Things?

How to know if you're measuring the wrong things, i think is tricky. You don't know something's wrong until you realize it's wrong. Is there a weeding indicator telling you that maybe you're measure the wrong things? Essentially, are they helping people to make informed decisions, or is everybody just sitting in a room and arguing? And maybe that isn't an indicator. I my go is kind of saying, you you almost don't know until afterwards.

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