Hospitality First With Will Guidara
The Dave Chang Show
00:00
Navigating Hospitality with Empathy
This chapter explores the use of gamified approaches to solve problems and enhance interpersonal dynamics in the hospitality industry. Emphasizing empathy and understanding, it discusses strategies for turning difficult dining experiences into positive outcomes and highlights the complexities of human behavior within this context. The conversation also touches on cultural differences in service expectations and the evolving challenges faced by restaurants in a post-COVID landscape.
Transcript
Play full episode
