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Derek Gaunt Unboxing | Ego. Authority. Failure A Former Hostage Negotiators Story
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Identifying the Negative Emotions and Dynamics as They See It
The easiest way to diffuse a person that is angry, frustrated, and hot headed doesn't really have a grasp on their actions currently. The problem in hostage negotiations was to deal with the negative emotions and dynamics from the perspective of the hostage taker. People's people's brains work up to 31% better when they are in a positive state. Most of us are great at recognizing the perspective of another person where we falter is verbalizing.
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