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Effective ways to delight users: Nesrine Changuel (Google, Skype, Spotify)

The Product Experience

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Designing for Delight: Balancing Surface and Deep Delight Features

Exploring the essence of delight in tech products, this chapter emphasizes creating emotional connections with users through a mix of surprise and joy. It highlights the importance of both surface delight features and core functionalities in product design for a truly satisfying user experience.

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