The Irrational Mind | With Kristen Berman cover image

What a former Booking.com product leader says about testing | Kristina Gibson (Director of Product, Booking.com)

The Irrational Mind | With Kristen Berman

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Intro

This chapter examines how e-commerce platforms, particularly in travel bookings, employ scarcity tactics to enhance conversion rates. It also highlights the ethical implications of these practices and the responsibility of businesses to align innovation with customer service.

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