Thinking outside the box with Gavin Rubinstein cover image

#38 Peter Freedman

Thinking outside the box with Gavin Rubinstein

CHAPTER

The Power of Customer-Centric Leadership

This chapter explores the significance of emotional intelligence in sales and the vital role of effective customer service. It also discusses the management philosophy of a flat organizational structure that encourages open communication, honesty, and accountability in a supportive work environment.

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