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2min chapter
E86: How Customer Success Drives Business Growth with Gainsight CEO Nick Mehta
Topline
Navigating the Noise: Challenges of Digital Communication in SaaS
This chapter examines the challenges faced by large organizations due to the excessive use of SaaS applications, with departments averaging 73 different tools. The speakers delve into how increased digital communication clutter affects message management and customer success, questioning the value added by this influx of communications.
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Listen to the best highlights from the podcasts you love and dive into the full episode