When AI Comes to Work: How to Evolve, Thrive and Keep Your Job
As We Work
The Advantages of a Virtual Agent
Charlie answers 11,000 calls a day for Home Serve in Chattanooga. The company added AI to make the call center more efficient and they named her Charlie. She is now able to handle claims so that a customer can just call in,. say, hey, my water line broke and I've got a leak in my living room. So she doesn't even have to hand that call over to a human anymore.
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