Ascending to Co-CEO: Mike Clifton on Alorica’s Dual Leadership, Startup Investments, and AI-Driven Customer Experience
Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)
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Impact of Generative AI on Alorica's Customer Experience
The chapter delves into the excitement and concerns surrounding generative AI in Alorica, emphasizing the company's focus on AI tools like coaching and analytics. It discusses the fear of job loss due to AI advancements and the importance of human touch in customer service, as well as the company's strategy of investing in startups and complementary technologies to enhance the customer experience. The chapter also explores the evolution of AI technologies and the challenges of adopting AI at scale in production for improved industry transformation.
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