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Building Trust through Nourishing Experiences
Learn how to attract and gain the trust of prospects and customers by consistently providing nourishing and enjoyable experiences over time.
One of the unfortunate truths of our business is that as agency owners, we are almost never in the driver’s seat when it comes to sales engagements. At the end of the day, we have no way to inspire, incent, cajole, bribe, or trick someone into buying agency services until they have a genuine need for them. But, with so much of our focus centered around not making an ask at the wrong time, it’s no surprise that so many of us are left with the same question — when CAN we sell?
In this episode of Build a Better Agency, we’re going to answer that question in a few different ways. First, we’re going to talk about what the “right time” to sell looks like not only for our prospects but also for existing clients and former clients. We’re also going to explore ways we as agency owners can accelerate the sales process (because yes, that’s a thing we can do), provide value to our prospects long before we’re in their consideration set, and use our positions of authority to grow our reputation and crush our business development goals — all without selling.
For 30+ years, Drew McLellan has been in the advertising industry. He started his career at Y&R, worked in boutique-sized agencies, and then started his own (which he still owns and runs) agency in 1995. Additionally, Drew owns and leads the Agency Management Institute, which advises hundreds of small to mid-sized agencies on how to grow their agency and its profitability through agency owner peer groups, consulting, coaching, workshops, and more.
A big thank you to our podcast’s presenting sponsor, White Label IQ. They’re an amazing resource for agencies who want to outsource their design, dev, or PPC work at wholesale prices. Check out their special offer (10 free hours!) for podcast listeners here.
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Listen to the best highlights from the podcasts you love and dive into the full episode