Rapid Response: Cultivate loyalty at every level, with Chewy’s Sumit Singh and former Exos CEO Sarah Robb O’Hagan
Masters of Scale
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Elevating Customer Loyalty Through Exceptional Service
This chapter explores the critical role of exceptional customer service in building loyalty within the pet healthcare industry. By highlighting the importance of human connection and personalized experiences, the discussion showcases how brands like Chewy are redefining customer interactions. Additionally, it examines the correlation between employee engagement and customer satisfaction, emphasizing that a happy team contributes to loyal customers.
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