Lenny's Podcast: Product | Growth | Career cover image

How to hit revenue targets in a recession | Sahil Mansuri (Bravado)

Lenny's Podcast: Product | Growth | Career

CHAPTER

Navigating Customer Retention in Tough Times

This chapter focuses on strategies for maintaining customer relationships amid economic challenges, emphasizing the reallocation of sales talent to customer success roles. It highlights the importance of trust and psychological engagement in retaining existing clients, as well as employing unique market insights to support clients during downturns. The speakers share personal experiences and tactical advice on building authentic connections and effective outreach methods to close deals and enhance customer loyalty.

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