This chapter examines the concept of product service ecologies and the systemic role of designers in the context of elder care and the hospitality industry. It highlights the challenges faced by workers due to automation and the importance of meaningful training and co-design sessions to enhance well-being. The conversation calls for educational reforms in design to prepare future designers for managing the complexities of AI and systemic thinking.
Jodi Forlizzi is the Herbert A. Simon Professor of Human-Computer Interaction at the School of Computer Science at Carnegie Mellon University. Dr. Forlizzi has a distinguished career as a service designer, researcher, design leader, and academic. In this conversation, we discuss the changing role of design in the face of disruptive new technologies such as AI.
See full show notes at:
https://theinformed.life/2024/08/11/episode-146-jodi-forlizzi/