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Jodi Forlizzi on Designing With AI

The Informed Life

Designing for Automation and Holistic Systems

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This chapter examines the concept of product service ecologies and the systemic role of designers in the context of elder care and the hospitality industry. It highlights the challenges faced by workers due to automation and the importance of meaningful training and co-design sessions to enhance well-being. The conversation calls for educational reforms in design to prepare future designers for managing the complexities of AI and systemic thinking.

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