2min chapter

Service Design Show cover image

Reflecting on the evolution of service design / Patrick Quattlebaum / Episode #179

Service Design Show

CHAPTER

The Importance of Moments in Organizational Design

When we turned our outline in what Lou Rosenfeld, the publisher, told us was this is three books. So one way to think about it is there's 11 chapters, like nine chapters or one book. Chapter 10 is a book that I think Chris really wanted to write. Just getting deeper into prototyping and implementation. And then the last chapter was kind of like what a lot of stuff I wanted to writeAbout how do you change how do you get these things into organizations? And then you evolve and using these approaches.

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