AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Gary Wyatt - Senior Group Knowledge Manager at HSBC
Knowledge Cast by Enterprise Knowledge
How Do You Measure KM Outcomes?
2min Snip
00:00
Summary
Transcript
Episode notes
The moment you can translate your KM work into happier employees who will stay with the organization longer, that's a real return on investment. How far do you get into to measuring that? Are you able to do that, or is that just a logical leap or argument that you can make? I think as soon as you then open out the knowledge management solution into BAU, it's much more difficult to prove the ongoing value for those secondary benefits like early tenure attrition. You've almost got to go back to continuously improving the content and customer experience.
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode