Benjamin J. Shestakofsky on How Venture Capital Shapes Work, Innovation, and Inequality
New Books in Economics
00:00
Navigating Operations and Customer Support in a Venture Capital Environment
This chapter explores the speaker's experiences managing customer support and operations amidst the challenges of communicating product changes across diverse teams. It also delves into how the pressures of venture capital influence rapid growth and experimentation, affecting both employees and customers in the startup ecosystem.
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