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11min chapter
How to become a "friction-fixer" with Bob Sutton
WorkLife with Adam Grant
The Impact of Friction on Organizations
This chapter discusses the concept of friction in organizations and how it can both hinder and benefit the intended actions. It highlights instances where lack of friction led to unintended consequences and emphasizes the use of good friction to counteract bad friction and improve efficiency.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode