Dealing With Guilt

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I think when deciding not to treat them or not to see them, the guilt that comes with it is difficult sometimes. The people pleasing side of myself can be really, really tough for me to cope with. We try and see as many patients as we can. I have to be cognizant of how our team feels as well too because we have lost staff due to burnout. It's one more day if a patient has a ton of pain, that's one more days of pain that they kind of have to deal with.

Do you find it tough to make decisions? Do you get stuck coming up with options (or overwhelmed by too many of them)? Or maybe you worry about how people will take your decision and if they’ll disagree with it? Do you often grapple with guilt or regret after making a final call?

A dentist who directs a public health clinic wants to gain confidence in her ability to make sound decisions. Behavioral scientist Leslie John shares methods for not overthinking, preempting pushback, and making peace with a tough call.

Guest expert:

Leslie John is a behavioral scientist and professor at Harvard Business School.

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