Measuring customer satisfaction for remanufactured parts

What if a product’s journey didn’t end after its first use? Remanufacturing—restoring preowned parts to perform like new—is transforming automotives, electronics, and other industries. In this episode of The McKinsey Podcast, Senior Partner Inga Maurer and Editorial Director Roberta Fusaro explore how this practice reduces waste while creating more value for companies.

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Theme music composed, performed, and produced by Joy Ngiaw

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