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2min chapter
The Trick to Flying Cheap
What's Your Problem?
Is There a Call Center for Ticket Issues?
He started out booking package tours. Then in the early 19 eighties, he launched an airline called morris air. One of the first things he noticed was how inconvenient and inefficient paper tickets were. He said why don't we just give them a confirmation number over the phone? I sort of invented the ah tickles travel tickles travel. You want to have a nap that people can do everything on. And if they get, like, frustrated, you want someone to ask you a question in writing.
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