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What Customer Service Should Mean for a City

The Strong Towns Podcast

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Where's Your Lot Line?

The city's role in this process is making sure that everybody agrees on where their property line is. When my neighbor went in to get a permit for the fence, not only did the city give them the wrong setback, it was an issue of incompetence. And beyond that, they also decided that they would look up for them and direct them as to where the property line actually was. If you go back three years, the 2019 GIS map showed the lot line to be about seven feet over on my neighbor's property. The 2021 update showed it about three feet on my property.

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