3 More Questions (Bernie Marcus) with David Novak and Koula Callahan
How Leaders Lead with David Novak
00:00
How to Make Customers Happy in Your Organization
If there's a problem, give them the opportunity to make people happy at that point in time. The worst thing you can ever happen is to lose a really good customer who likes you because they're mad about the service or product they got. If you want an entire organization focused on the customer, listen to them yourself.
Transcript
Play full episode
