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4min chapter
Metrics and Strategies for Driving Customer Experience in eCommerce Workflows - with Abhijeet Kumar of Amazon
The AI in Business Podcast
Intro
This chapter delves into the challenges retail and e-commerce product managers face as they adapt to AI advancements while enhancing customer experience. It underscores the critical balance between innovative engagement strategies and maintaining essential customer service elements.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode