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From Micro Feedback to Macro Impact: The Future of Guest Experience - Danica Smith

Hospitality Daily Podcast

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Evolving Guest Feedback in Hospitality

This chapter examines the changing landscape of guest feedback in the hospitality industry, focusing on the rise of hyper-personalization and real-time feedback systems. It highlights the importance of continuous engagement and technological advancements in enhancing guest experiences and meeting evolving expectations.

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