This chapter covers the significance of asking for more information, embracing mistakes, and prioritizing connection over perfection in spontaneous communication. It introduces the three simple questions - what, so what, and now what - as a tool for effective communication and provides tips for improving small talk conversations.
Even if you don’t think you’re a natural, anyone can become proficient at the art of small talk by utilizing the right tactics and behaviors. In this collaboration with Harvard Business Review, strategic communications lecturer Matt Abrahams shares his tips and techniques for cocktail party chit chat, networking small talk, and holiday dinner-table conversation.
Watch the full video on HBR's YouTube channel.
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