E221: Turning eCommerce Pain Into CX Pleasure With Proactive Order Tracking & Communication - Jessica Meher, Wonderment - THE ECOMMERCE EDGE Podcast - 26 May 2023
THE ECOMMERCE EDGE Podcast with Jason Greenwood
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Wonderment: A Proactive Customer Experience Platform
Wonderment is a proactive customer experience platform. Order tracking just happens to be a portion of that. It is not the only thing. We have focused on, again, identifying those potential post purchase issues and then being able to create automation and predict the analytics around that. That's where we specialize. Most carriers do not want to admit when a package is going to be late or when it's lost. So we wanted to give merchants more real time data on that.
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