HUMANS, Coffee in Tech // Invisible Machines S1E12
Invisible Machines podcast by UX Magazine
How to Talk to Human Beings in a Queue
We had a queue of people to order coffee. Now we have Hugh, who receives the orders for filter. You just come to the filter station and scan the QR code. And you pay for it straight away without waiting in a queue. But what happens next? I was thinking, is it a good solution? Because now you don't have to talk to barista. They feel that they actually do the job that matters. It's great. huge it's a huge huge thing"
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