The Importance of Immaculate Rooms in Hotels

I want to pick up on something you shared in a previous conversation that I think about all the time because I stay in a lot of hotels. When you ran a Ritz Carlton, if there was a stain in a chair and you couldn't get the stain out or there was a small tear,. You said your policy was replace it. So what we did, we go here every three months, we go into the room and care for it. Clean and repair everything. If the carpet has a spot and we can't clean it, I would new carpet then. Share, it doesn't matter. The room has to be new every time you walk in. And they were at my time