What's Next! with Tiffani Bova cover image

Bringing Humanity Back to Work with Seth Godin

What's Next! with Tiffani Bova

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The Importance of Connecting With People

Tom Peters: I could not get my executive team to understand why churn was increasing. He said, "I just wanted to sit in the call center and I don't care if it's one hour for one week" It says a lot about management by wandering around back to Tom Peters, right? In search of excellence, like getting out and connecting with people.

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