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2min chapter
Gary Wyatt - Senior Group Knowledge Manager at HSBC
Knowledge Cast by Enterprise Knowledge
Get Smart on KM
"At the end of the day, it's really about empathy for those that you're trying to support and serve," she says. "I would never try to do what they do... If you put me on a phone, I think I would probably get fired by the organization pretty quickly" She adds: "Be wary of vendors ... You really need to understand your own requirements before going to a vendor"
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