Competition and monetization shifts

In this episode of the Wharton FinTech Podcast, Jackson Ellis sits down with Cindy Turner, Chief Product Officer at Worldpay, to explore what it takes to build and prioritize products at one of the world’s largest payment processors. Cindy shares her unconventional path into payments, lessons from leading product at companies like Visa, JP Morgan, PayPal, and Braintree, and how Worldpay operates across 185+ countries and trillions of dollars in annual volume. The conversation dives into AI’s growing role in payments, the rise of agentic commerce, shifting liability models, and how global processors compete and evolve in an increasingly complex fintech landscape.