3min chapter

SaaS Builder Podcast cover image

What role can SaaS founders play in effective customer success?

SaaS Builder Podcast

CHAPTER

Embracing Flexibility in Customer Success for SaaS

This chapter explores the critical role of flexibility in customer success strategies for SaaS founders, stressing the need to adapt to diverse customer requirements. It also addresses the importance of a tailored post-sales approach and the implications of compensation plans for customer success managers.

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