How to Lead a Business When You’re Clueless
The EntreLeadership Podcast
00:00
How to Manage a Difficult Customer Base
"We're projecting to be about 650 monthly customers by the end of this year," he says. "On a month to month basis, we probably have 15 customers that reach out with problems" The company is looking for patterns in customer behavior and firing repeat offenders isn't an easy task but it can lead to better business.
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