Challenging the Misconception of AI as a Replacement for Human Agents

Customer experience (CX) has emerged as one of the early beneficiaries of the AI boom. From real-time agent guidance to chatbots that can resolve customer needs through human-like conversation, the benefits of AI for CX done right are not just theoretical, they’re happening right now. Join Catherine Forino (Sr. Product Marketing Manager, NICE) and Sean Rothwell (Director, Marketing, Digital Solutions CX, NICE) as they answer questions about AI’s role in reshaping customer experiences.