How to Say No to New Demands

"I give in to almost every demand. And then when I fall back on my system, I look at that definition and I say no," he says. "And it gives me a balance to say no...and I don't have to feel bad about saying no." 'Who knew that I was going to actually be a fan of Google Docs in the end? Like all of a sudden, I'm like, I can't use Microsoft'